| 根据短文内容，从下框的A-F选项中选出能概括每一段主题的最佳选项。选项中有一项为多余选项。 |
| A. The general result of a survey. B. Some specific data about whether people in different areas are appreciated. C. Being appreciated may promote growth of productivity. D. In most places people are well-praised. E. Most people need encouragement but haven't got it. F. Politeness actually means much to people. |
| 1._____ It is often said that politeness costs nothing. In fact, frequently hearing the phrase "thank you" or "well done" means the same to staff as a pay rise, researchers say. Praise and encouragement makes employees more likely to work hard and stay in their jobs, saving on the cost of finding replacements. 2._____ A third of 1 000 workers surveyed (调查) by consulting firm White Water Strategies (WWS) said they did not get thanked at all when they did well, and a further third said they were not thanked enough. In both cases, staff said they felt undervalued, meaning they were less likely to exert (使努力) themselves and were more likely to look for employment elsewhere. 3._____ The yearly result is around 5.2 billion in lost productivity from employees who would improve their performance if they felt more appreciated, WWS claimed. According to the company, praising staff has the same encouragement as a l percent pay rise, and works out much cheaper for bosses. 4._____ Three out of four employees said that regular appreciation by their bosses was important to them, but only a quarter said they were actually given as much praise as they felt they needed. The survey found that those in blue-collar and manual (体力的) jobs were less likely to be given any recognition for doing well. 5._____ In regional terms, Scottish staff felt most undervalued. Four out of ten workers said they were never thanked and eight out of ten said they would like more praise. However, workers in the Northeast are less impressed by being praised by the boss, for only 69 per cent said they felt the need to be told "well done" regularly. Older employees and women need the most reassurance, according to psychologist Averil Leimon, a director of WWS. She said that words of praise did more than create a pleasant place to work-they could even increase profits. |